FREQUENTLY ASKED QUESTIONS
We offer a flat rate of $5 and Free Australian Shipping for all orders over $65. For more information please view our Shipping&Delivery Page.
Our customers love our super fast delivery - Your order will be dispatched the same day or the next business day by Australia Post.
Express Post AUS via Aus post 1-3 business days
Standard Post AUS via Aus post 1-7 business days
International Post 7-17 business day
Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.
If you are located outside of Australia, you may have to pay the duties & customs fees to receive your order. We advise to contact your local courior to be informed of what these charges may be if you have any concerns before placing your order. Dreamcatcher does not cover these charges.
Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.
Simply return the item to the store you bought it from in accordance with their stores individual return policy.
Unfortunately, we do not take any return of the items which you bought from our stocklists, you must contact your store of purchase.
Awesome! We are always looking for new stockists to spread our brand around Australia and the world. Please email to email@example.com with your shop details and we will be in touch with you shortly.